Support ticket triage
- Trigger
- A new ticket arrives
- Outcome
- It is tagged by intent (order status, return, product question) and routed, or a reply is drafted for review
- Gorgias
- Shopify
E-COMMERCE BRANDS
Keep orders, support and customers moving as you grow.
We connect Shopify, your help desk, email marketing and shipping tools so tickets are triaged, exceptions are caught early, and customers hear from you at the right moments.
- TriggerOrder is delayed or stuck
- CheckException detected
- AlertTeam alerted in Slack
- ActionCustomer gets an update
- UpdateOrder notes updated
THE PROBLEM
Where the time goes
The support inbox floods
“Where is my order?” buries real issues.
Order problems surface too late
Stuck shipments are found when the customer complains.
Returns are handled by hand
Every return means several manual steps.
Stockouts surprise you
Bestsellers run out before anyone notices.
WORKFLOWS
Workflows we build for e-commerce brands
Each one starts from a clear trigger and ends in a visible outcome, on the tools you already use.
Order exception alerts
- Trigger
- An order is stuck, a payment fails or a shipment is delayed
- Outcome
- The team is alerted in Slack with the order details
- Shopify
- ShipStation
- Slack
Review requests
- Trigger
- An order is delivered
- Outcome
- A review request goes out once the customer has had time to use the product
- Klaviyo
- Shopify
Abandoned cart & win-back
- Trigger
- A cart is abandoned or a customer lapses
- Outcome
- Timed flows are sent through your email and SMS platform
- Klaviyo
- Shopify
Low-stock alerts
- Trigger
- Inventory falls below your threshold
- Outcome
- Purchasing is alerted with recent sales context
- Shopify
- Slack
- Google Sheets
Returns workflow
- Trigger
- A customer requests a return
- Outcome
- Eligibility is checked against your policy, a label is created and status updates are sent
- Gorgias
- ShipStation
- Shopify
INTEGRATIONS
Works with your e-commerce stack
Store
- Shopify
Email & SMS marketing
- Klaviyo
Help desk
- Gorgias
Shipping
- ShipStation
Communication
- Slack
Using something else? If it has an API or webhooks, we can usually connect it.
HOW WE WORK
Audit. Build. Run.
One workflow at a time, with a fixed quote before any work starts.
- 01
Audit
A free 30-minute workflow review. We map one handoff, find where it stalls, and send a written plan with a fixed quote within 48 hours.
- 02
Build
We build one production workflow on your existing tools, test it against real edge cases, and document how it works.
- 03
Run
We monitor it, fix what breaks, and make small improvements as your process changes.
- Your tools stay
No platform migration; we connect what you already use.
- You own everything
Accounts, workflows and documentation stay in your name.
- Humans make the decisions
Candidate and client decisions stay with your team.
- Failure alerts
If a step fails, the right person hears about it.
COMMON QUESTIONS
Questions about automation for e-commerce brands
Doesn’t Klaviyo already handle abandoned carts?
Yes, and we set it up there. Our job is connecting what Klaviyo doesn’t cover: support, operations and alerts.
Will AI answer customers without review?
Only if you choose. Drafts can wait for a person to approve them.
Do you work with platforms other than Shopify?
Often, yes. WooCommerce, BigCommerce and others have APIs, which we check during the review.
Will this replace Gorgias?
No. We connect your help desk to the rest of your stack.
RELATED INDUSTRIES
Explore similar workflows
See what you could automate first.
Answer a few questions about your tools and workload. The Automation Auditor suggests where to start and estimates the time involved, based only on your answers. Results stay on your screen.